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Synctrack Returns
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Knowledge Base
Knowledge Base
Branding the return center
11
Support A record (white-label)
Customize your return page
Embed return portal to the store page
Add a return portal link to your store
Connect your business email
Creating and managing custom email templates
Customizing return reasons
Allows customer to choose Return or Exchange or Both
Configure return policy
Configure Refund resolution
Configure exchange resolution
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Shipping
10
Setting up shipping carriers and account integration
Configure return method
Create and print return labels
Manage return shipping costs and customer charges
Handling Label Generation Issues in SyncTrack Returns
How to Connect with FedEx?
How To Get Tokens (API Keys) from EasyPost and Shippo?
How To Connect with Shiprocket?
Logistics Support in Synctrack
How to generate API access token of Delhivery?
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Advanced configuration
6
Shopify Sync
Multi-languages
Store Credit
Bonus Credit
Auto-approve Return Requests
Return/ Exchange Fee
View all 6 articles
Process RMA
9
Reviewing and approving returns (merchant perspective)
Processing exchanges
Manually create Return/Exchange request in dashboard
Refund to Discount Code
Refund to gift card
Refund to store credit
Create an exchange order after approving exchange request
Handle refund resolution after approving return request
Refund to Online Bank Transfer
View all 9 articles