Knowledge Base

Support A record (white-label)

Customize your return page

Embed return portal to the store page

Add a return portal link to your store

Connect your business email

Creating and managing custom email templates

Customizing return reasons

Allows customer to choose Return or Exchange or Both

Configure return policy

Configure Refund resolution

Configure exchange resolution

Setting up shipping carriers and account integration

Configure return method

Create and print return labels

Manage return shipping costs and customer charges

Handling Label Generation Issues in SyncTrack Returns

How to Connect with FedEx?

How To Get Tokens (API Keys) from EasyPost and Shippo?

How To Connect with Shiprocket?

Logistics Support in Synctrack

How to generate API access token of Delhivery?

Shopify Sync

Multi-languages

Store Credit

Bonus Credit

Auto-approve Return Requests

Return/ Exchange Fee

Reviewing and approving returns (merchant perspective)

Processing exchanges

Manually create Return/Exchange request in dashboard

Refund to Discount Code

Refund to gift card

Refund to store credit

Create an exchange order after approving exchange request

Handle refund resolution after approving return request

Refund to Online Bank Transfer