Knowledge Base

Embed return portal to the store page

Step 1: Access Your Shopify Admin Dashboard

  1. Log in to your Shopify account.
  2. Navigate to the Admin Dashboard.

Step 2: Create a New Page

  1. In the Shopify Admin Dashboard, go to Online Store in the left-hand menu.
  2. Click on Pages.
  3. Click on Add Page.

Step 3: Configure the New Page

  1. In the Title field, enter a suitable title for your return page, such as “Returns” or “Return & Exchange”.
  2. In the Content section, switch to the HTML editor by clicking on the <> icon.

Step 4: Embed the Return Page Code

  1. Obtain the embed code for your Synctrack Returns page from your Synctrack Returns dashboard.
    • Log in to your Synctrack Returns account.
    • Navigate to the Return Page settings.
    • Copy the provided embed code.
  2. Paste the copied embed code into the HTML editor of the new page on Shopify.

Step 5: Save and Publish the Page

  1. Click Save to create the new page.
  2. You can view the new page by clicking on the View Page button after saving.

What’s differnece between embedding and adding link of return page?

AspectEmbeddingAdding a Link
DisplayContent appears directly on your store’s pageUsers are redirected to an external page
User ExperienceSeamless integration within your storeUsers leave your store to access the external content
ImplementationRequires embedding HTML code into your Shopify pageRequires adding a hyperlink URL in the navigation menu
ExampleAn embedded returns form on your Shopify pageA navigation link to a return portal hosted on another domain

Frequently Asked Questions

Embed return portal

  • What if the return page is not displaying correctly on my Shopify store?
    • Ensure that the embed code was copied and pasted correctly into the HTML editor.
    • Check for any conflicting code or scripts on the Shopify page that may interfere with the embed code.
    • Contact our support team for further assistance.
  • Can I customize the appearance of the return page on my Shopify store?
    • Yes, you can customize the appearance of the return page using CSS in the Shopify HTML editor or within the Synctrack Returns dashboard.
  • How do I obtain the embed code for the return page?
    • Log in to your Synctrack Returns account.
    • Navigate to the Return Page settings.
    • Copy the provided embed code