Add a return portal link to your store

Step 1: In the Synctrack Returns app, go to Return Page tab in the left-hand menu. Copy your return portal link

Step 2: Add a Return Portal Link to Your Store with Synctrack Returns Domain

1. In the Shopify Admin Dashboard, navigate to Online Store and select Navigation.
2. Choose the menu where you want to add the return portal link (e.g., Main Menu or Footer Menu).
3. Click Add Menu Item.
4. Enter a name for the menu item (e.g., “Return Portal”).

In the Link field, enter the domain URL provided to you by Synctrack Returns.

• Example: https://yourstore.returnsdrive.com

Click Add and then Save Menu.

Let’s find out more about adding a return portal link to store

Definition: Adding a link involves creating a hyperlink that directs users to an external page or resource.

Process:

1. Link URL: You add the URL of the external page (like a Synctrack Returns domain) to your Shopify menu or page.
2. Display: Users need to click the link to be redirected to the external content.
3. User Experience: This takes users away from your store to the linked external page, which may be hosted on a different domain.
4. Example Use Case: Adding a “Return Portal” link in your store’s navigation menu that directs users to a returns management page hosted on a Synctrack Returns domain.

What is the difference between adding link and embedding link of return page

Aspect	Embedding	Adding a Link
Display	Content appears directly on your store’s page	Users are redirected to an external page
User Experience	Seamless integration within your store	Users leave your store to access the external content
Implementation	Requires embedding HTML code into your Shopify page	Requires adding a hyperlink URL in the navigation menu
Example	An embedded returns form on your Shopify page	A navigation link to a return portal hosted on another domain