Shopify Sync seamlessly connects Synctrack Returns to your Shopify store, allowing return orders and information to sync between platforms. This powerful tool simplifies your return management and boosts efficiency by enabling you to manage all return orders in one place.

Activate Shopify Sync

Follow these steps to activate Shopify Sync

Open the Synctrack Returns & Exchanges App > Settings > Return/ Exchange flow > Configuration

NOTE: Synctrack Returns can only sync returns orders that are created after you activate Shopify Sync.

How does Shopify Sync work?

When Shopify Sync is enabled:

Return requests created in Synctrack Returns are automatically synced to Shopify with tag

Changes made to return orders in either platform are reflected in both systems.

Return information and timelines appear in the order details within Shopify admin.

For customer account, return status will be reflected directly on the customer profile