Why use Return Method?
With Synctrack Returns & Exchanges, shoppers can decide how they wish to handle the returned items.
The 4 return methods are:
- Ship with pre-paid label
- Ship with any carrier
- No shipment required
- Return to store location
When setting up, you have to select at least one return method.
While submitting a returns request, shoppers will be asked to choose a return method.
Customize Return methods
Step 1: Go to Settings >Return/Exchange flow> Select Return Method > Enable your methods
Step 2 (Optional): You can also customize the display description and shipping instructions.
Step 3: Save your changes.
*Please note that if you enable Return notification, the content of the “shipping instruction” you added will be displayed in the “Return request approve” email in place of the variable of “Shipping instruction”. For example:
It will also be displayed in the returns portal for customers after you approve their request.
For example:
