This guide explains how to manage return shipping costs and customer charges in your return management system. Understanding these components will help you set up fair and transparent return policies.
There are 4 types of shipping costs
- Label generation fee: Fee for creating and processing the return label
- Return fee: Fee charged to customers for processing their return, customizable based on return reason
- Refund Discount: Deduction from the refund amount based on discounts applied to the original order in Shopify.
- Refund Taxes: Amount of tax to be refunded from the original order, as calculated by Shopify.
To set up Return Fees in Synctrack
- Go to “Settings” > “Return/ Exchange flow” > Fee.
- Set up return fees, potentially varying based on return reasons.
- Enter fee amounts for each return reason.
- Save your changes.
