Frequently Asked Questions

Multi-languages

  • Can I request additional languages that are not currently supported?

    Absolutely! If you need a language that is not currently supported, please contact our support team. We continually work to improve and expand our language offerings based on user feedback.

  • How can I ensure the translations are accurate and meet my needs?

    We provide pre-translated content for all supported languages. However, you can edit and customize the translations to ensure they meet your specific requirements.

  • Can I switch back to English after changing to another language?

    Yes, you can always switch back to English or any other language supported by your plan by following the same steps in the "Language and translation" section.

Embed return portal

  • What if the return page is not displaying correctly on my Shopify store?
    • Ensure that the embed code was copied and pasted correctly into the HTML editor.
    • Check for any conflicting code or scripts on the Shopify page that may interfere with the embed code.
    • Contact our support team for further assistance.
  • Can I customize the appearance of the return page on my Shopify store?
    • Yes, you can customize the appearance of the return page using CSS in the Shopify HTML editor or within the Synctrack Returns dashboard.
  • How do I obtain the embed code for the return page?
    • Log in to your Synctrack Returns account.
    • Navigate to the Return Page settings.
    • Copy the provided embed code

Setting up shipping carriers and account integration

  • Why I got error to generate a return label?

    Read this article to know more about these errors 

  • How can I test my carrier integration?
    1. Create a test order in Synctrack.
    2. Attempt to generate a shipping label for this order.
    3. Check that tracking information is being updated properly.
  • What should I do if I encounter an error during carrier integration?
    1. Double-check that all entered information is correct.
    2. Ensure your carrier account is active and in good standing.
    3. If the problem persists, contact Synctrack support for assistance.
  • How do I integrate a 3PL provider like EasyPost or Shippo?

    The process is similar to integrating a direct carrier:

    1. Go to the carrier integration section in Synctrack.
    2. Select the 3PL provider you want to integrate.
    3. You'll be prompted to enter your 3PL account details, which usually include an API key or token.
    4. Follow the on-screen instructions to complete the integration.
  • What information do I need to integrate my carrier account?

    The required information varies by carrier but typically includes:

    • Your carrier account number
    • API keys or tokens
    • User credentials (username and password)
    • Billing information
      Some carriers may require additional details. Synctrack will guide you through the specific requirements for each carrier during the setup process.
  • Can I integrate multiple shipping carriers?

    Yes, Synctrack allows you to integrate multiple carriers. This gives you the flexibility to choose the best shipping option for each order based on factors like cost, delivery speed, and destination.