Return Notifications
Why use Return Notifications?
Return Notification is a feature that helps merchants send emails to their customers.
With Return Notification, you can send notifications about:
- Return request received: sent when a return request is submitted successfully
- Return request approved: sent when a return request is approved
- Return request rejected: Sent when a return request is rejected
- “Refund to store credit” request resolved: sent when this type of request is marked as resolved
- “Refund to Discount Code” request resolved: Sent when this type of request is marked as resolved
- “Refund to original payment method” request resolved: sent when this type of request is marked as resolved
- “Ship with pre-paid label” request approved: Sent when this type of request is marked as approved
Customize the Return Notification feature
To enable/disable each notification sent to customers, please click this button to switch the status.
Customize the return notification feature
To edit the content of each type of message, please click on the “edit” button
Edit a notification
On the “Content Editor”:
- List of variations to add to your email. You can choose all variations or none of them.
- “Subject” is the field where you can edit the title of this message.
- “Body” is the field where you can add the detailed message sent to customers.
Here is an example sent to customers to inform them about items returned:
The example this feature works
Exchange Notifications
Why use Exchange Notifications?
Exchange Notification is a feature that helps merchants send emails to their customers.
With Exchange Notification, you can send notifications about:
- Exchange request received: Sent when an exchange request is submitted successfully
- Exchange request approved: Sent when an exchange request is approved
- Exchange request rejected: Sent when an exchange request is rejected
- Items exchanged: Sent when exchange items are marked as received
- Shipped the exchanged item: Sent when the merchant ships the exchange item to the shopper
- Exchange request resolved: Sent when this type of request is marked as resolved
Customize Exchange Notification feature
To enable/disable each notification sent to customers, please click on this button to switch the status.
Customize Exchange notification feature
To edit the content of each type of message, please click on the “edit” button
Edit a notification
On the “Content Editor”:
- List of variations to add to your email. You can choose all variations or none of them.
- “Subject” is the field where you can edit the title of this message.
- “Body” is the field where you can add detailed messages & suitable variations according to order status
Update content of a notification
If you need any help regarding customization for your return page, contact our chat support team now via live chat or email [email protected].