Return statuses and the process flow of return management
The return statuses
Step by step of the return management process flow
Go to management board
- Merchants go to the management board and click the “Return” tab, you can see all return requests of shoppers.
Approve / Reject request
- Click this request to redirect you to “Return management detail”. You can “Approve” or “Reject” to accept or deny it.
Ensure you verified the sender’s info and enabled all return notification templates to connect with your shoppers.
If the shoppers choose the return method “Ship with the pre-paid label”, you can upload a label based on the carriers you connected in the “Logistic tab”.
They contain FedEx, Shippo, EasyPost, Shiprocket, and Australia Post. You can upload now, manually, or later.
Refund to shopper
- After you approve this return request and receive the returned items from the shoppers, you can refund them a fee. Click the “Refund” button.
We provide 4 refund resolutions: Refund to original payment, gift card, store credit, discount code. Based on the customer’s needs, you can refund in one of the 4 ways.
Each refund resolution has different characteristics and benefits. Please consider and choose a method that suits the customer’s orientation and wishes.
Click the “Refund” button
Resolve the return request
- After refunding the shopper, click the “Mask as resolve” to resolve it.
