This guide will walk you through the process of connecting your account to AustraliaPost for seamless return label generation.
Step 1: Obtain Your API Key
To connect with AustraliaPost, you’ll need to obtain an API key. Follow these steps:
- Firstly, you need to register at the AustraliaPost Developer Centre (https://developers.auspost.com.au/)
- IMPORTANT: When registering, you must:
- a. Choose Australia Post eParcel accounts (Synctrack – AusPost integration only supports for eParcel account’s API. For other service, please contact us)
- b. Select “Other” when asked about their platform partner (view picture below)
- c. Enter “OmegaTheme” or “Synctrack Returns” as their preferred provider
- Complete the rest of the form with your business details and submit the request.
- AustraliaPost will review your request and provide you with a production API Key.
Step 2: Connect Your Account
Once you have your API Key:
- Log in to your Synctrack Returns dashboard.
- Navigate to the “Settings” section > “Logistics” tab
- Look for the AustraliaPost integration option and click “Connect” or “Set up”.
- You’ll be prompted to enter your API Key. Paste the key you received from AustraliaPost into this field.
- Click “Connect” to establish the connection.
Step 3: Configure Settings
After connecting:
- Set your default package sizes and types.
- Make sure method “Ship with pre-paid lable” is enabled
Step 4: Test the Connection
Before going live:
- Create a test return request on return page
- Choose “Ship pre-paid label” for return method (This method is only displayed on return page if you enable it in the app as the step above mentioned)
- Submit request
- Go into the app, open this request at tab “Return management”
- Click to approve the request & Select the appropriate shipping carrier if prompted.
- Verify that the label is created correctly and contains accurate information.
- For more info of How to create and print return labels, click here
Troubleshooting:
- For any persistent issues, contact AustraliaPost developer support or our customer service team.
- If you encounter any issues with label generation, double-check your API key and connection settings.
- Ensure your account has sufficient balance for label creation if applicable.
Remember, by using “OmegaTheme” or “Synctrack Returns” as your preferred provider when registering, you’ll ensure smooth integration with our system. This connection will enable you to efficiently generate return labels, streamlining your returns process and enhancing customer satisfaction.